TERMS/CONDITIONS OF SELL AND REFUND POLICY

All Appalachian Supply customer service personnel use their vast knowledge of the building materials industry to provide the most accurate pricing we can for your project. The quotes we provide are an estimate and we offer no guarantee to the true quantity of materials necessary to complete your project. Everyone in the industry builds/frames differently so all materials can vary greatly from our estimates.

TERMS/CONDITIONS OF SELL AND REFUND POLICY

  • All quotes are valid for 10 days, unless otherwise specified.
  • All quotes/estimates are for pricing purposes only. All quantities should be verified with your builder/carpenter before purchase.
  • Any errors or damage must be noted and corrected upon receipt of goods.
  • A 25% handling/restock fee will be charged on all items returned/picked up by our delivery drivers.
  • Items returned in person by the customer will receive 100% refund of items returned in re-sellable condition.
  • No returns on any Special-Order Material. Special-Orders will be quoted and approved prior to order and cannot be cancelled or changed once the order is placed.
  • All returns are subject to inspection and must be in re-sellable condition.
    • Clean – no mud, paint, sheet rock mud/dust.
    • Dry – hasn’t been out in wet weather
    • No nails or holes
    • No cut size.
    • Store material (nails/screws/balusters) must be in sealed clean damage free boxes.
  • No returns after 90 days. Proof of purchase required for any credit or refund to be processed.
  • All refunds will be made in the same form as original purchase. If paid with cash you will receive cash, large cash refunds may be made via check or to a debit card. If paid with credit card, the refund must be made to a credit card. If charged to account, the credit will be applied to your account.